Dr Pillmans – NHS Online Contraception Service
Our Commitment to You
At Dr Pillmans, we are committed to providing safe, confidential, and high-quality NHS Contraception Services. We value feedback from our patients that is either positive or negative, as it helps us improve our services and ensure we meet your expectations.
If you are unhappy with any aspect of our service, we encourage you to let us know so we can work quickly to resolve the issue.
How to Make a Complaint
You can submit a complaint in the following ways:
- Email: [email protected]
- Telephone: 01254
- Post: Dr Pillmans, Fishmoor Pharmacy, 49 Fishmoor Drive, Blackburn, Lancashire, BB2 3UY
Please provide as much detail as possible, including:
- Your name and contact details
- A description of your concern or complaint
- Relevant dates or times
- Any supporting information
If you are making a complaint on behalf of someone else, we may require their consent to proceed.
What Happens Next
Once we receive your complaint:
- We will acknowledge your complaint within 2 working days
- We will investigate your concerns thoroughly and fairly
- We may contact you for further information if needed
- We aim to provide a full response within 10–20 working days
If there is any delay, we will keep you informed.
Confidentiality
All complaints are handled in strict confidence. Your care will not be affected in any way by raising a concern.
If You Are Not Satisfied
If you are not satisfied with our response, you have the right to escalate your complaint to the relevant NHS body:
NHS England
You may also contact the Parliamentary and Health Service Ombudsman (PHSO), who provides an independent review of NHS complaints:
- Website: https://www.ombudsman.org.uk
- Telephone: 0345 015 4033
Additional Support
If you need help making a complaint, you can contact your local NHS complaints advocacy service, which provides free, independent, and confidential support.
Continuous Improvement
We use feedback and complaints to improve our services, enhance patient safety, and ensure we continue to provide high standards of care.
Contact Us
If you would like to raise a concern or provide feedback, please contact:
Dr Pillmans
Fishmoor Pharmacy,
49 Fishmoor Drive,
Blackburn,
Lancashire,
BB2 3UY
[email protected]
01254