Terms and conditions
Last updated: 01st May 2026
These Terms and Conditions oversee your use of the DrPillmans website and services. Please read them carefully before using our website, registering an account, or requesting any treatment.
By using DrPillmans.com, you agree to these Terms and Conditions, our Privacy Policy, Cookies Policy, Delivery Policy, Refund Policy, and any service-specific information provided to you during your consultation and treatment.
About us
DrPillmans.com is an online pharmacy service that provides access to contraception services, including oral contraception and oral emergency contraception. References to “we,” “us,” or “our” refer to DrPillmans.com. This includes affiliated prescribing professionals, dispensing pharmacies, and authorized service providers where applicable. We operate our service in accordance with appropriate UK pharmacy, medicines, NHS, consumer, data protection, and advertising requirements.
The service may include initiation or ongoing supply of oral contraceptives. The service is subject to clinical suitability and NHS criteria.
Who can use our service?
You may use DrPillmans.com if you live in the United Kingdom and meet relevant NHS eligibility criteria. Please ensure you provide accurate, complete, and truthful answers when completing consultations. Unless we have agreed to it or you can give informed consent, you must seek treatment for yourself, not others.
We reserve the right to decline to provide a consultation, treatment, or ongoing service if we consider that you do not meet the eligibility or clinical safety criteria.
DrPillmans.com does not provide emergency medical services. For a life-threatening emergency, call 999 or attend A&E. Get medical help quickly. Use the NHS 111 online service or call 111.
Emergency oral contraception can be time-sensitive. We aim to process requests safely and promptly, but we cannot ensure that an online request or delivery will be appropriate for all emergency situations.
If you have a sexual health emergency or need time-sensitive contraception, get urgent advice from NHS 111, a sexual health clinic, your GP, or a local pharmacy.
How the service operates
Treatments and services available through the website may require completion of an online medical consultation.
Completion of a consultation does not automatically guarantee approval of treatment. The issuance of a prescription or the supply of medication is not guaranteed. Decisions are made solely at the discretion of the prescribing clinician, taking into account patient safety, clinical judgment, and medical suitability. Please ensure all medical information provided is accurate and complete. Failure to disclose any medical information may place your health at risk. Online consultations are unsuitable for some medical conditions and are not intended for emergency medical care.
Depending on the service you use, you may also be required to provide measurements or health information, e.g., blood pressure, height, weight, BMI, smoking status, or relevant medical details. The information you provide will be reviewed by the clinical team or other suitably authorized healthcare professionals before approval is confirmed.
Accuracy of the information you provide
You agree to provide true, accurate, current, and complete information about yourself during registration, consultation, and any subsequent communication. If you provide false or incomplete information, treatment may be unsafe. We are not liable for any loss or damage arising from reliance on information in this publication.
Your account and security
You are responsible for keeping your account details and login information secure. You may not share this information with other people. If you believe your account has been compromised or accessed without your permission, you must contact us immediately.
Your account may be suspended or closed if we suspect misuse, fraud, have safeguarding concerns, or repeated breach of terms as outlined.
Medicines, supply, and availability
All medicines are dispensed subject to clinical approval, stock availability, legal requirements, and professional judgment. Unless a specific product is clinically required, we may provide a clinically appropriate equivalent. We cannot guarantee the supply of any particular medicine or brand.
Delivery
Where delivery is offered, we will dispatch approved treatment to the address you provide using an appropriate delivery method.
You are responsible for ensuring that:
- Your delivery address is accurate and complete.
- You must ensure that someone is available to receive the delivery at the specified location.
- Medicines are stored safely and used only by the person for whom they were supplied.
- You contact us promptly if the package is delayed, damaged, missing, or incorrect.
Delivery times are estimates only and cannot be guaranteed. We are not responsible for delays caused by postal services, couriers, incorrect address details, failed delivery attempts, weather, strikes, service disruptions, or events outside our reasonable control.
Refunds, Returns, and Cancellations
A medicine refund will not normally apply if NHS contraception is provided free of charge, as no medicine charge has been paid.
If you buy any paid private services or products, your cancellation and refund rights will depend on the type of product or service.
Medicines generally cannot be returned or re-used once supplied because of patient safety, storage, and integrity issues. UK consumer law also includes exceptions for sealed goods, which are unsuitable for return for health protection or hygiene reasons once unsealed.
If you are not satisfied with the product, we may provide a replacement, refund, or other remedy. This rule can apply to when we have supplied the item incorrectly. If the item is faulty or damaged on receipt, the item does not match the description, or we are legally obliged to do so. If you believe your delivery is incorrect, damaged, lost, or unsafe, please contact us as soon as possible.
Do not throw unwanted medicines in wastewater or household waste. Take unused medicines to a pharmacy for safe disposal.
Use of medicines
You must read all information provided with your medicine before using it, including the patient information leaflet, dispensing label, dosage instructions, warnings, and any advice given by our pharmacy or clinical team.
You must only use any medicine supplied through DrPillmans.com.
- for yourself
- for the condition or purpose for which it was supplied
- in the dose, manner, and timeframe instructed
- This should be done in accordance with the patient information leaflet and any clinical advice provided to you.
You must not share, sell, transfer, or administer your medicine to anyone else, even if you believe they have similar symptoms or believe they need the same treatment.
You must not use a medicine if
- It appears damaged, tampered with, or incorrectly labeled.
- It has expired.
- The packaging is open or damaged when received
- You believe the wrong medicine has been supplied.
- Your health circumstances have changed since completing the consultation.
- You are unsure whether it is safe for you to use.
If any of these apply, please contact us or another appropriate healthcare professional for advice before using the medicine.
If you begin to experience side effects, you should read the patient information leaflet and seek advice from your local pharmacist, GP, NHS 111, or another appropriate healthcare professional.
If you begin to experience serious side effects including severe allergic reaction, chest pain, breathing difficulty, sudden swelling, fainting, severe pain, symptoms of a blood clot, or any medical emergency, call 999 or go to A&E immediately.
GP and healthcare provider communication
We may ask for your consent to inform your GP or another healthcare provider about the consultation, advice given, or treatment supplied. Sharing information with your GP ensures your medical records are up-to-date, helps support safe and appropriate care, and reduces the risk of duplicate treatments.
For NHS pharmacy contraception services, we will follow the applicable NHS service requirements. If consent is required before informing your GP, we will ask for it.
We may share information without your consent where such disclosure is required or permitted by law, professional standards, NHS service requirements, or patient safety obligations.
These may include, but are not limited to, situations involving safeguarding concerns, suspected abuse or exploitation, fraud prevention, public health requirements, or requests from authorized bodies.
Safeguarding and responsible use
We may refuse to provide the service or postpone supply, recommend a different healthcare service and request further information if we have concerns about the following:
- coercion, abuse, manipulation, or lack of consent
- age, vulnerability, or ability to make an informed decision
- There is a risk of harm to you or another person due to misuse, overuse, or diversion of medicines.
- misuse, overuse, or diversion of medicines
- repeated, excessive, uncommon, or conflicting requests
- incomplete, inconsistent, and inaccurate medical information
- This includes fraud or using the service on behalf of another person without their permission.
- This includes situations where the supply of medication may not be clinically appropriate or lawful.
Advertising and medicine information
We aim to provide health and medicine information that is accurate and clinically appropriate. Information on our website is intended to support safe use of our service and to aid informed healthcare decisions. It is not a substitute for individual medical advice from a doctor, sexual health clinic, or another qualified healthcare professional.
We will not knowingly promote medicines in a way that breaches applicable UK medicines advertising rules. We may update, remove, or amend website content at any time to reflect regulatory requirements, clinical guidance, or patient safety considerations.
Website use
You must use our website responsibly and lawfully.
You must not:
- provide false, incomplete, or fraudulent information
- use another person’s identity, account, medical information, or payment details without permission
- You must not attempt to access, interfere with, damage, or disrupt the systems or security of our website.
- upload, transmit, or introduce viruses, malware, harmful code, or other damaging material
- copy, reproduce, modify, distribute, or commercially exploit our website content without our written permission
- use automated systems, bots, crawlers, or scraping tools without permission
- Use the website for unlawful, abusive, harmful, or fraudulent purposes.
We may also suspend or limit access to the website for maintenance, updates, security work, technical issues, or operational reasons.
Privacy and data protection
We process personal data, including health information, in accordance with our Privacy Policy and applicable UK data protection laws.
We may share information with healthcare professionals, NHS bodies, regulators, service providers, delivery partners, or other authorized organizations where necessary and lawful.
Our Privacy Policy outlines the details of how we collect, use, store, share, and protect your personal data.
Complaints
We aim to provide a safe, professional, and accessible service. If you are unhappy with any part of our service, please contact us so we can investigate and respond.
Please provide your name, contact details, order or consultation reference where available, and a clear description of your concern.
We will aim to acknowledge and investigate complaints in line with our complaint procedure and any applicable NHS, professional, or legal requirements.
If your concern relates to a registered pharmacy or pharmacy professional, you may also be able to raise it with the General Pharmaceutical Council.
Limitation of liability
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of your statutory rights, or any other liability that cannot legally be excluded or limited.
Subject to the above, we are not responsible for loss, harm, delay, or damage caused by:
- inaccurate, incomplete, misleading, or false information you provide;
- your failure to follow clinical advice, medicine instructions, warnings, or patient information leaflets;
- your use of medicine after your health circumstances have changed;
- your use of medicine supplied for someone else;
- delays or failures caused by postal services, couriers, incorrect delivery details, technical problems, or events outside our reasonable control;
- losses that were not reasonably foreseeable when you used the service;
- This includes business losses, such as loss of profit, loss of revenue, loss of opportunity, or other commercial losses;
- use of the website or service outside of the stated eligibility criteria or contrary to these Terms.
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
Changes to these Terms
We may update these Terms from time to time to reflect changes in our services, clinical practice, pharmacy requirements, NHS service rules, legal obligations, regulatory guidance, technology, or business operations.
The version of these Terms that applies to your use of the service is the one published on our website at that time.
Where changes are material, we will take reasonable steps to make the updated Terms available on our website. If you continue to use the website or service after we publish the updated Terms, you accept them. It is important to review the Terms periodically to stay informed about any changes that may affect your rights and responsibilities. We encourage users to engage with the content regularly to ensure compliance and understanding of our policies.
Terms and conditions
Last updated: 01st May 2026
These Terms and Conditions oversee your use of the DrPillmans website and services. Please read them carefully before using our website, registering an account, or requesting any treatment.
By using DrPillmans.com, you agree to these Terms and Conditions, our Privacy Policy, Cookies Policy, Delivery Policy, Refund Policy, and any service-specific information provided to you during your consultation and treatment.
About us
DrPillmans.com is an online pharmacy service that provides access to contraception services, including oral contraception and oral emergency contraception. References to “we,” “us,” or “our” refer to DrPillmans.com. This includes affiliated prescribing professionals, dispensing pharmacies, and authorized service providers where applicable. We operate our service in accordance with appropriate UK pharmacy, medicines, NHS, consumer, data protection, and advertising requirements.
The service may include initiation or ongoing supply of oral contraceptives. The service is subject to clinical suitability and NHS criteria.
Who can use our service?
You may use DrPillmans.com if you live in the United Kingdom and meet relevant NHS eligibility criteria. Please ensure you provide accurate, complete, and truthful answers when completing consultations. Unless we have agreed to it or you can give informed consent, you must seek treatment for yourself, not others.
We reserve the right to decline to provide a consultation, treatment, or ongoing service if we consider that you do not meet the eligibility or clinical safety criteria.
DrPillmans.com does not provide emergency medical services. For a life-threatening emergency, call 999 or attend A&E. Get medical help quickly. Use the NHS 111 online service or call 111.
Emergency oral contraception can be time-sensitive. We aim to process requests safely and promptly, but we cannot ensure that an online request or delivery will be appropriate for all emergency situations.
If you have a sexual health emergency or need time-sensitive contraception, get urgent advice from NHS 111, a sexual health clinic, your GP, or a local pharmacy.
How the service operates
Treatments and services available through the website may require completion of an online medical consultation.
Completion of a consultation does not automatically guarantee approval of treatment. The issuance of a prescription or the supply of medication is not guaranteed. Decisions are made solely at the discretion of the prescribing clinician, taking into account patient safety, clinical judgment, and medical suitability. Please ensure all medical information provided is accurate and complete. Failure to disclose any medical information may place your health at risk. Online consultations are unsuitable for some medical conditions and are not intended for emergency medical care.
Depending on the service you use, you may also be required to provide measurements or health information, e.g., blood pressure, height, weight, BMI, smoking status, or relevant medical details. The information you provide will be reviewed by the clinical team or other suitably authorized healthcare professionals before approval is confirmed.
Accuracy of the information you provide
You agree to provide true, accurate, current, and complete information about yourself during registration, consultation, and any subsequent communication. If you provide false or incomplete information, treatment may be unsafe. We are not liable for any loss or damage arising from reliance on information in this publication.
Your account and security
You are responsible for keeping your account details and login information secure. You may not share this information with other people. If you believe your account has been compromised or accessed without your permission, you must contact us immediately.
Your account may be suspended or closed if we suspect misuse, fraud, have safeguarding concerns, or repeated breach of terms as outlined.
Medicines, supply, and availability
All medicines are dispensed subject to clinical approval, stock availability, legal requirements, and professional judgment. Unless a specific product is clinically required, we may provide a clinically appropriate equivalent. We cannot guarantee the supply of any particular medicine or brand.
Delivery
Where delivery is offered, we will dispatch approved treatment to the address you provide using an appropriate delivery method.
You are responsible for ensuring that:
- Your delivery address is accurate and complete.
- You must ensure that someone is available to receive the delivery at the specified location.
- Medicines are stored safely and used only by the person for whom they were supplied.
- You contact us promptly if the package is delayed, damaged, missing, or incorrect.
Delivery times are estimates only and cannot be guaranteed. We are not responsible for delays caused by postal services, couriers, incorrect address details, failed delivery attempts, weather, strikes, service disruptions, or events outside our reasonable control.
Refunds, Returns, and Cancellations
A medicine refund will not normally apply if NHS contraception is provided free of charge, as no medicine charge has been paid.
If you buy any paid private services or products, your cancellation and refund rights will depend on the type of product or service.
Medicines generally cannot be returned or re-used once supplied because of patient safety, storage, and integrity issues. UK consumer law also includes exceptions for sealed goods, which are unsuitable for return for health protection or hygiene reasons once unsealed.
If you are not satisfied with the product, we may provide a replacement, refund, or other remedy. This rule can apply to when we have supplied the item incorrectly. If the item is faulty or damaged on receipt, the item does not match the description, or we are legally obliged to do so. If you believe your delivery is incorrect, damaged, lost, or unsafe, please contact us as soon as possible.
Do not throw unwanted medicines in wastewater or household waste. Take unused medicines to a pharmacy for safe disposal.
Use of medicines
You must read all information provided with your medicine before using it, including the patient information leaflet, dispensing label, dosage instructions, warnings, and any advice given by our pharmacy or clinical team.
You must only use any medicine supplied through DrPillmans.com.
- for yourself
- for the condition or purpose for which it was supplied
- in the dose, manner, and timeframe instructed
- This should be done in accordance with the patient information leaflet and any clinical advice provided to you.
You must not share, sell, transfer, or administer your medicine to anyone else, even if you believe they have similar symptoms or believe they need the same treatment.
You must not use a medicine if
- It appears damaged, tampered with, or incorrectly labeled.
- It has expired.
- The packaging is open or damaged when received
- You believe the wrong medicine has been supplied.
- Your health circumstances have changed since completing the consultation.
- You are unsure whether it is safe for you to use.
If any of these apply, please contact us or another appropriate healthcare professional for advice before using the medicine.
If you begin to experience side effects, you should read the patient information leaflet and seek advice from your local pharmacist, GP, NHS 111, or another appropriate healthcare professional.
If you begin to experience serious side effects including severe allergic reaction, chest pain, breathing difficulty, sudden swelling, fainting, severe pain, symptoms of a blood clot, or any medical emergency, call 999 or go to A&E immediately.
GP and healthcare provider communication
We may ask for your consent to inform your GP or another healthcare provider about the consultation, advice given, or treatment supplied. Sharing information with your GP ensures your medical records are up-to-date, helps support safe and appropriate care, and reduces the risk of duplicate treatments.
For NHS pharmacy contraception services, we will follow the applicable NHS service requirements. If consent is required before informing your GP, we will ask for it.
We may share information without your consent where such disclosure is required or permitted by law, professional standards, NHS service requirements, or patient safety obligations.
These may include, but are not limited to, situations involving safeguarding concerns, suspected abuse or exploitation, fraud prevention, public health requirements, or requests from authorized bodies.
Safeguarding and responsible use
We may refuse to provide the service or postpone supply, recommend a different healthcare service and request further information if we have concerns about the following:
- coercion, abuse, manipulation, or lack of consent
- age, vulnerability, or ability to make an informed decision
- There is a risk of harm to you or another person due to misuse, overuse, or diversion of medicines.
- misuse, overuse, or diversion of medicines
- repeated, excessive, uncommon, or conflicting requests
- incomplete, inconsistent, and inaccurate medical information
- This includes fraud or using the service on behalf of another person without their permission.
- This includes situations where the supply of medication may not be clinically appropriate or lawful.
Advertising and medicine information
We aim to provide health and medicine information that is accurate and clinically appropriate. Information on our website is intended to support safe use of our service and to aid informed healthcare decisions. It is not a substitute for individual medical advice from a doctor, sexual health clinic, or another qualified healthcare professional.
We will not knowingly promote medicines in a way that breaches applicable UK medicines advertising rules. We may update, remove, or amend website content at any time to reflect regulatory requirements, clinical guidance, or patient safety considerations.
Website use
You must use our website responsibly and lawfully.
You must not:
- provide false, incomplete, or fraudulent information
- use another person’s identity, account, medical information, or payment details without permission
- You must not attempt to access, interfere with, damage, or disrupt the systems or security of our website.
- upload, transmit, or introduce viruses, malware, harmful code, or other damaging material
- copy, reproduce, modify, distribute, or commercially exploit our website content without our written permission
- use automated systems, bots, crawlers, or scraping tools without permission
- Use the website for unlawful, abusive, harmful, or fraudulent purposes.
We may also suspend or limit access to the website for maintenance, updates, security work, technical issues, or operational reasons.
Privacy and data protection
We process personal data, including health information, in accordance with our Privacy Policy and applicable UK data protection laws.
We may share information with healthcare professionals, NHS bodies, regulators, service providers, delivery partners, or other authorized organizations where necessary and lawful.
Our Privacy Policy outlines the details of how we collect, use, store, share, and protect your personal data.
Complaints
We aim to provide a safe, professional, and accessible service. If you are unhappy with any part of our service, please contact us so we can investigate and respond.
Please provide your name, contact details, order or consultation reference where available, and a clear description of your concern.
We will aim to acknowledge and investigate complaints in line with our complaint procedure and any applicable NHS, professional, or legal requirements.
If your concern relates to a registered pharmacy or pharmacy professional, you may also be able to raise it with the General Pharmaceutical Council.
Limitation of liability
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of your statutory rights, or any other liability that cannot legally be excluded or limited.
Subject to the above, we are not responsible for loss, harm, delay, or damage caused by:
- inaccurate, incomplete, misleading, or false information you provide;
- your failure to follow clinical advice, medicine instructions, warnings, or patient information leaflets;
- your use of medicine after your health circumstances have changed;
- your use of medicine supplied for someone else;
- delays or failures caused by postal services, couriers, incorrect delivery details, technical problems, or events outside our reasonable control;
- losses that were not reasonably foreseeable when you used the service;
- This includes business losses, such as loss of profit, loss of revenue, loss of opportunity, or other commercial losses;
- use of the website or service outside of the stated eligibility criteria or contrary to these Terms.
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
Changes to these Terms
We may update these Terms from time to time to reflect changes in our services, clinical practice, pharmacy requirements, NHS service rules, legal obligations, regulatory guidance, technology, or business operations.
The version of these Terms that applies to your use of the service is the one published on our website at that time.
Where changes are material, we will take reasonable steps to make the updated Terms available on our website. If you continue to use the website or service after we publish the updated Terms, you accept them. It is important to review the Terms periodically to stay informed about any changes that may affect your rights and responsibilities. We encourage users to engage with the content regularly to ensure compliance and understanding of our policies.