Returns & Refunds Policy
Non-Medicinal Products
You may cancel eligible non-medicinal items within 7 days of delivery, provided the following:
- Items are unused and unopened.
- Returned in original packaging
Return postage will be the customer’s responsibility unless the item is faulty or incorrect.
Medicines & Regulated Products
To protect patient safety and comply with UK regulations, medicines cannot be returned once dispatched, except when the item is faulty, damaged, or an incorrect one is supplied. This ensures that medication is not re-used or redistributed once it has left the pharmacy supply chain.
Faulty, Damaged or Incorrect Items
Please contact us within 48 hours of delivery with the following information:
- Your order number
- A description of the issue
- Photographic evidence where possible
We will arrange a replacement or refund where appropriate.
Cancellations
Orders may only be cancelled before dispatch and before clinical approval is completed. Once a prescription has been issued or medication dispatched, cancellation may not be possible. Please contact the customer support team if you require any further information.
Data Protection & Confidentiality
All personal and medical information is handled in accordance with our Privacy Policy and applicable UK data protection laws. Delivery processes are designed to maintain confidentiality at all times.
Delays & Force Majeure
We are not liable for delays caused by events outside our control, including postal disruption, severe weather, or operational issues affecting delivery services.
Contact Us
For delivery, returns, or clinical queries, please contact our customer support team.
We aim to respond promptly and handle all enquiries with confidentiality and care.