Frequently, Asked Questions
General Questions
Q: How do I place an order?
Click here to browse all our contraception treatments. After you complete the consultion you can view all the products you need, add them to your basket, and proceed to checkout to complete your order securely. If you are unsure what product you require select the product named ‘get help’ and our clinician will contact you.
Q: Do I need a prescription to order medication?
Some medications require a valid prescription, while others can be purchased without one. If required, you’ll be guided through the consultation process.
Q: How long does delivery take?
Delivery times vary depending on your location and the product ordered, but estimated shipping times are displayed during checkout.
Q: Can I speak with a pharmacist?
Yes, our pharmacy team is available to help with medication and treatment-related questions through our support channels.
Q: Is my personal information secure?
Yes, we use secure encryption and privacy measures to protect your personal and payment information at all times.
Orders & Delivery
Q: How can I track my order?
Once your order has been dispatched, you will receive a tracking link by email to monitor your delivery status.
Q: How long does delivery usually take?
Delivery times depend on the shipping option selected and your location. Estimated delivery times are shown during checkout.
Q: Can I change my delivery address after placing an order?
If your order has not yet been dispatched, our support team may be able to update your delivery address.
Q: What should I do if my order arrives damaged?
Please contact our support team as soon as possible with photos of the damaged item so we can assist you with a replacement or resolution.
Q: What happens if I miss my delivery?
The courier may attempt redelivery or leave instructions for collection depending on the delivery service used.
Prescriptions & Medication
Q: Do I need a prescription for all medications?
No, only certain medications require a valid prescription. Over-the-counter treatments can be purchased without one.
Q: How does the online prescription process work?
You may be asked to complete a short medical questionnaire, which is reviewed by a qualified healthcare professional before approval.
Q: Can I reorder my prescription medication?
Yes, eligible prescription medications can usually be reordered through your account or by contacting support.
Q: What should I do if I miss a dose of my medication?
Follow the guidance provided with your medication or consult a healthcare professional for advice specific to your treatment.
Q: Are your medications genuine and approved?
Yes, all medications supplied are sourced from licensed pharmacies and approved suppliers to ensure safety and quality.
We are an online pharmacy service that offers access to free NHS contraception. It’s easy to request, manage, and receive your contraception at a time that suits you without the hassle of visiting your GP.
Yes. Under the NHS pharmacy contraception Service, your consultation and the treatment provided are completely free; there are no hidden charges or fees for the medication.
The service is available to all those that meet the NHS criteria for the contraception service in England. As part of the online consultation we will ask a few medical questions to assess your eligibility for this service and to make sure the treatment is suitable and safe for you.
We currently supply oral contraceptive pills, including initiation and ongoing treatment; we can also offer emergency oral contraception if appropriate.
No, our qualified prescribing team will assess your suitability and discuss what contraception offers are available after you fill in the short medical questionnaire and issue treatment accordingly.
You’ll complete a short, simple online questionnaire, covering information about your health, lifestyle and medical information. This aids our prescribers in making sure the contraception option selected is suitable for you. This should only take a few minutes to complete.
Yes. All medical and personal information is handled securely and kept confidential at all times.
Once you have completed your online questionnaire, the information is then assessed by our prescribing team. Once approved, your medication is dispensed and sent out quickly. Delivery times can vary slightly but our aim is to get your medication delivered to you as soon as possible.
If you need emergency contraception (morning-after pill) quickly, you need to act urgently. After completing a consultation with us, we will review it as soon as possible and arrange delivery. If your situation is time-sensitive, you may also consider visiting a local pharmacy for immediate help.
Yes. If you’re currently on a contraceptive pill, you can use our service to continue treatment without needing to contact your GP to make an appointment. Click the repeat contraception option and fill out the questionnaire.
We can help you get started on what contraception option is suitable for you. Our consultation will assess your needs and our prescribing team will provide a suitable option for you.
Your safety is always our priority. All our consultations are assessed and reviewed by our qualified healthcare professionals and all adhere to and are in line with NHS guidelines.
If, after completing the requested online consultation, the contraception isn’t suitable for you, one of our team members will get in touch, explaining why and suggesting suitable alternatives. We may also advise you to get in touch with your GP if necessary.
If you have any questions about your contraception, including side effects, how to take it and what to do if you miss the pill, our team is here to help. You’re not on your own.
Yes. All orders are sent in unbranded plain packaging so your privacy is protected.
This will depend on the type of contraception you are currently taking. We can send a reminder when your next supply is due so you never run out.